Refunds & cancellation

The Naked Gut eBook is digital content, not a physical object that can be sent back. A distance purchase normally comes with a 14-day right of withdrawal, but for digital content it ends when delivery begins — if you have expressly asked for immediate delivery, acknowledged that you thereby lose the right, and received a confirmation of both by email. At checkout you do the first two in a required tick box, and delivery begins as soon as your download link is ready on the thank-you page. That is how consumer law treats digital content delivered at once.

In practice: once your download link is ready and that confirmation has reached you, there is no statutory right to cancel the purchase. If you have not received the confirmation by email, you can still withdraw within 14 days of your purchase, even after downloading — write to nakedgut@gmail.com.

As a voluntary promise on top of the law: if you change your mind within 14 days of your purchase and the order shows no downloads, write to nakedgut@gmail.com and you get a full refund.

• The download does not work and cannot be fixed with a new link.
• The file is damaged, incomplete or not the book that was described.
• You were charged more than once for the same order.
• The payment was not made by you.

These are your statutory rights as a consumer, and nothing on this page limits them. The first step is always to write — a broken download is usually solved with a fresh link in a few minutes.

This applies only after your right of withdrawal has ended — your download link was ready and this was confirmed to you by email — and the book has been downloaded. While you still have the right of withdrawal, you can withdraw for any reason, including these. After it has ended, these do not by themselves give a refund:

• You have downloaded and read the book and did not like it.
• You found the book cheaper elsewhere after buying it here.
• You cannot open a PDF on your device. Write instead — you will get help, and the file opens in any PDF reader, including the one already built into phones and browsers.

Send an email to nakedgut@gmail.com from the address you used for the purchase (or tell which address that was), with your receipt if you have it and a short description of the problem. You will have an answer within five working days.

An approved refund is paid back to the same card or payment method used for the purchase, within 14 days of your request (for a withdrawal, at the latest 14 days after you told us). Your bank may take a few days more to show it. Once an order is refunded, its download link stops working. The download is also paused while a chargeback on the payment is open with your card issuer.

No physical products are sold on this site — only the eBook as a PDF, so there is nothing to ship back. The paperback edition is sold by Amazon, and returns for it follow Amazon’s own policy and are handled by Amazon. If physical sales are ever opened here, this page is updated before the first order.

If you are not satisfied with the answer you get, consumers in Finland can contact the Consumer Advisory Service (kuluttajaneuvonta.fi) and, if the matter is still unresolved, the Consumer Disputes Board (kuluttajariitalautakunta.fi). If you buy as a consumer from another country, the mandatory consumer protection rules of your country of residence apply.